Service Level Agreement Template is a special agreement that is used by a company and its customers to provide a service in the form of products or services. In this case the agreement is necessary to provide defense and support of the use of the products or services of the company to the customer. Letters contract will begin in accordance with the agreed date of the agreement between the company and the customer. Agreement concluded between the company and the customer should be mutually understood and enforceable.
Purpose of Service Level Agreement Template
The purpose of a letter of contract between the company and the customer is to ensure that the cooperation already established will continue to be supported in a consistent and gradual. This agreement also aims to provide the right services to customers of the company in accordance with the products or services that have been defined in the agreement. Some of the objectives in this agreement are:
- Provides a convenient reference of the service, duties and responsibilities.
- Provide details structured to all customers.
- Provide conformity to the expectations and desires desired by the customer to the company.
There are several things that need to be written in this agreement. Between the customer and the company must provide the support and trust each other. Here are some things that must exist:
- Name of the company that gives approval to the customer.
- Name of the user customers who act as service or product.
The provisions in the Service Level Agreement
Agreements made by the customer and the company must be in accordance with the agreed date. The letter must contain the date of the agreement, the review of services and facilities provided by the company to the customer.
The owner of the document must have a responsibility to provide facilities to the customers. All types of document content can be changed according to the agreement between the customer and the company. Making this letter should be based on law and can use the services of legal agent or attorney. Various provisions and agreements must be understood in accordance with the letter of consent laws.
Make service letter agreement can be done for the sake of business or other fields that require legal counsel. Step in making this agreement must also be made by agreement between the customer and the company formed a partnership. Depends on type of your business, you must put all of your business interests inside general service level agreement, if you want to refer to general one, to make sure that you are not being the losing party when it goes into a dispute.
Service Level Agreement Template (163.0 KiB, 447 hits)